Position: IT Support Specialist

Department: Information Technology

Reports To: IT Support Desk Supervisor

Location: Gilbert, AZ (fully onsite, 5 days per week)

Pay: $25 - $30/hour

We are seeking a motivated IT Support Specialist to join our team in Gilbert, AZ. This role involves analytical, technical, and administrative tasks related to the planning, design, and installation of personal computer systems, workstations, and servers. The successful candidate will diagnose and resolve issues reported by users, determine hardware and software requirements, install and maintain components, and train end users. Additionally, the role includes general maintenance, troubleshooting, and preparing progress reports.

Key Responsibilities:

• Deliver top-tier customer service and technical support to employees across the organization

• Respond to IT service requests via phone, email, and in-person interactions

• Set up and deploy desktops, laptops, monitors, printers, and peripherals

• Support and troubleshoot hardware, software, and operating systems

• Maintain and manage user accounts, groups, and resources within Active Directory, Microsoft 365, and Exchange Admin Center

• Administer third-party platforms including VOIP, Adobe, Verizon, and other business-critical applications

• Utilize an ITSM system (Service Desk Plus Cloud) to manage incidents and service requests

• Create and maintain IT documentation and knowledge base content

• Train and support end users in the use of IT tools and systems

• Participate in IT projects and contribute to technology upgrades and rollouts

• Travel to remote offices or field locations as needed-up to 25% travel required

Skills and Qualifications:

• Associate's degree or equivalent combination of training, experience, and certifications.
• CompTIA A+ Certification preferred.
• Working knowledge of Vista by Viewpoint preferred.
• 1 to 3 years of relevant experience in network and/or PC support.
• Proficient in Windows 10 and 11, Mac OS X, Apple iOS devices, and Android OS.
• Basic knowledge of computer networking.
• Advanced knowledge of Microsoft Office Outlook.
• Excellent organizational skills.
• Strong communication skills and ability to work with a diverse population.
• High attention to detail and accuracy.
• Ability to work under strict deadlines.

Work Environment:

• Busy, open office area.
• Long hours sitting and using office equipment and computers.
• Lifting supplies and materials.
• Frequent interruptions.
• Must be able to read documents and computer screens.

Expected Hours:

• 40 hours per week.
• Some work outside of business hours and/or overtime may be required, including travel.

Benefits:

• Competitive salary and benefits package.
• Health Insurance: Up to 80% of the employee portion paid.
• Optional Health Savings Account (HSA) enrollment.
• Paid Time Off (PTO) available after a waiting period.
• 401k with company match up to 4%.
• Employee-paid Dental, Vision, and Life Insurance.
• Additional benefits include an Employee Assistance Program (EAP), Telemedicine, and a 24/7 Nurseline.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.